Shipping Policy
Thank you for shopping with Kivella Shoes.
Order Processing Time
Orders are typically processed within 1–3 business days.
Processing time does not include weekends or public holidays.
After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Rates
We offer the following shipping options:
Standard Shipping: $5.95
Expedited Shipping: $9.95
Free Shipping: Available on orders over $60
Free shipping applies automatically at checkout when your order total is over $60.
Estimated Delivery Time
Estimated delivery times are:
Standard Shipping: 15–25 business days
Expedited Shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to customs, shipping carrier delays, weather, holidays, or other factors outside our control.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Kivella Shoes is not responsible for delayed or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
Email: [your email]
We will do our best to help, but we cannot guarantee changes once the order has been processed or shipped.
Tracking Information
Once your order ships, you may receive a tracking number by email.
Tracking updates may take several days to appear after the package has been shipped.
Lost or Delayed Packages
If your package is delayed, please allow additional time for the shipping carrier to update tracking information.
If you believe your package is lost, please contact us at:
Email: kivellashoes@gmail.com
We will assist you in checking the order status.
Customs, Duties, and Taxes
Depending on your country or region, your order may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.