Terms of service

Welcome to Kivella Shoes.

By visiting our website or purchasing from KivellaShoes.com, you agree to the following Terms of Service. Please read them carefully before using our website.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or guardian.

You may not use our products or website for any illegal or unauthorized purpose.

Product Information

We do our best to display product descriptions, images, colors, sizes, and prices as accurately as possible.

However, we cannot guarantee that your device screen will display colors exactly as they appear in real life.

We reserve the right to update, change, or discontinue products at any time without notice.

Pricing and Availability

Product prices and availability are subject to change without notice.

We reserve the right to correct any errors, inaccuracies, or omissions, including after an order has been submitted.

If an order is affected by a pricing or product information error, we may contact you for further instructions or cancel the order.

Orders

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not mean your order has been accepted. We reserve the right to refuse or cancel any order for reasons including suspected fraud, incorrect product information, payment issues, or unavailable inventory.

Payment

We accept payment methods displayed at checkout.

By submitting your payment information, you confirm that you are authorized to use the selected payment method.

Shipping

Shipping times and rates are described in our Shipping Policy.

Delivery times are estimates and may be affected by factors outside our control, including carrier delays, customs delays, weather, holidays, or incorrect shipping information.

Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Please review the policy before making a purchase.

Accuracy of Customer Information

You agree to provide current, complete, and accurate purchase and account information.

Kivella Shoes is not responsible for order issues caused by incorrect or incomplete information provided by the customer.

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and layout, is the property of Kivella Shoes or its content providers.

You may not copy, reproduce, distribute, or use any content from this website without written permission.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

Limitation of Liability

Kivella Shoes is not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our website, products, or services.

To the fullest extent permitted by law, our liability is limited to the amount paid for the product purchased.

Changes to Terms

We reserve the right to update or change these Terms of Service at any time.

Any changes will be posted on this page. Continued use of our website after changes are posted means you accept the updated terms.

Contact Information

For questions about these Terms of Service, please contact us at:

Email: kivellashoes@gmail.com